Customer Relations

Submit a Complaint or Suggestion

If you have experienced an issue or would like to provide feedback, please complete the form below. Your request will be handled in accordance with the bank’s official procedures.

“We guarantee that the data collected through this application will be processed in accordance with Law No. 124/2024 ‘On the Protection of Personal Data’, as amended, as well as the legal and sub-legal acts issued for its implementation. As a data subject, you enjoy all the rights provided by law. Credins Bank protects all data in secure premises and systems until the expiry of the period defined in Instruction No. 20 dated 03.08.2012 of the Commissioner for the Right to Information and Protection of Personal Data, ‘On the Processing of Data in the Banking Sector’, after which the data are destroyed.”
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